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Post a real phone coversation directly to your blog

I was having a conversation a while ago about blogging and coming up with ideas for articles/posts/etc. and my friend mentioned that he was trying to convince his father how effective it could be for their business. His father wasn’t familiar with writing for the web but had been running a successful business for years and had tons of experience and insight that they could be writing about. So after overhearing a long conversation his father had just had with a customer, my friend recognized that he could get great content just from the specific customer conversations they were having with customers every day.

The thinking is that if the information helps one person, then it will most likely help others. Converting actual conversations to web articles seemed like great idea except for the fact that you’d have to set up a recording device and spend the time transcribing the recording.

I started thinking about the nature of the internet and it’s vast sea of knowledge and what it might contain in terms of raw information in 5 or 10 years.

One of everyone’s natural instinctive goals is to acquire information. The internet has made more information available to us than ever before. The only thing standing in the way of having an internet which contains basically a stream of consciousness level of information is the input system required to input that information. Granted it is valuable for me to type this information now, so I do it with no complaints, but…

What if there was a system which more easily allowed us to record, roughly edit, and immediately post phone conversations on the fly. This article would have been posted weeks ago - in addition to about 300 others.

A service which comes close to this idea is Twitter where they have a service called microblogging. This service really only focuses on short updates, like many different 2 second stream of consciousness posts you can make from an SMS message. What I’m talking about is a voice activated document editing and publishing service for full length articles integrated into our phones and connected directly to our blogs.

With the arrival of more advanced user interfaces and more robust programs on our cell phones such as with the iPhone in addition to the future advances in network speeds I don’t think this technology is really that far away. If anyone has any links or other information on this type of thing, let me know I’d be interested to read more.

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One Comment, Comment or Ping

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    I think blogging can be a great addition to a business. While I’m in academia, I’ve still found that my blog has become an invaluable customer service tool. While I’m not recording phone calls, a number of my entries stem from questions I’ve been asked my Web maintainers on campus. This turns into something broader than a typical FAQs section, in that I am writing longer entries that may offer advice, detail how-to procedures, make announcements etc. While my role is to offer guidance on Web development, the same concept could be applied to manufacturing, retail or other service industries. In addition to providing information to customer and client, you also put a human face on the business allowing customers to feel they have a relationship with you and the company whereas before you were some faceless entity.

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