Positive experience with Dell’s Customer Service
I wanted to share this quick story about my experience with Dell’s customer service. I was visiting with my parents recently and notices their relatively new Dell 17″ Inspiron laptop computer had pink and yellow lines running down the screen. I knew they had just gotten the laptop within the last two years and considering that I’ve had multiple laptops for years and never a problem with their screens, I suggested that my mother contact Dell about the problem.
Basically, she did call them and without hesitation, they said they’d send out a box in which my mother could send the laptop back in for a full screen replacement at no cost. She said she really didn’t have to haggle with them, she just asked nicely if they could help her out and apparently they did.
I’ve never had any problems with Dell but I know a couple of other people have.
4 Comments, Comment or Ping
I’ve never ahd good luck with dell products or service.
Aug 15th, 2007
I have an issue with one of my monitors randomly flickering. It’s not often but I wanted to get it fixed. This is the typical response from Dell.
“I have a problem with my monitor”
…
“Ok we can help you. Could I have the service tag information.”
…
“Well I don’t have that.”
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“It’s on the little sticker on the monitor.”
…
“Well I’m at work I just want to see what I have to do about getting this returned for repair.”
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“Without that number I can’t help you. When you get it call me back.”
Yeh I’ll get right on that. I mean who doesn’t love going through automated hell then wait on hold for an hour. FYI … if you want to get right to a person with Dell tech support (800-624-9896) Press 3; say “agent” at each additional prompt, ignoring messages.
gotta love gethuman.com
Aug 17th, 2007
Lynne
Unfortunately I think the automated hell we all deal with trying to get to customer service exists for just about every company out there in the service industry. It doesn’t matter which brand of computer you have, if you need to get ahold of c/s, you have to go through the automated phone service. It is nice when can figure out a way around it. I’m glad to hear you had a good experience with Dell.
Aug 24th, 2007
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